Frequently Asked Questions

The hotels that we have listed are those that are not located in the town centres and therefore have a higher price (e.g. Akra Sensatori Hotel is located outside Fethiye town centre and has a different price). For centrally located hotels please select the town / resort on the drop down menu, you will then be asked for your hotel name on the booking form. For example, if your hotel is located in Marmaris please select ‘Marmaris’ on the drop down menu, you will then be required to enter the hotel name (e.g. Blue Bay Platinum Hotel) in the drop-off / pick-up point box on the booking form.

On the website you are given the option to select the vehicle type which you prefer / which is suitable for your requirements. The price you pay is per vehicle, not per passenger.

We own our fleet of vehicles and therefore can keep our prices competitive as we do not sell the reservations to third party providers. This also means there is no middle man or commission added to the cost you pay.

The driver will take full payment for the reservation in cash on arrival at your destination and will issue you with a receipt. If a return transfer has been booked, the full payment for both journeys must be paid upon your arrival. We are able to accept British Pounds £, Euros €, US Dollars $, and of course Turkish Liras ₺. Please note that when paying in British Pound Sterling £, we are only able to accept notes issued by the Bank of England, we are not able to accept notes issued in Scotland, Northern Ireland, Isle of Man, the Channel Islands, or Gibraltar. Although these notes are legal currency throughout the whole United Kingdom, they are not legal currency abroad and unfortunately the banks in Turkiye do not accept them.

No, this will not prevent you from making a booking, but we would prefer to have a contact number for you in case of emergency or in the unlikely event of a change to your transfer (e.g. flight delays, lost luggage, road works). We mostly communicate with our customers via WhatsApp / SMS messages (if required) during their time in Turkiye.

To amend the details of your reservation you may send a WhatsApp message / email / SMS / or call us to advise of the changes to be made to your reservation. There will be no extra charges for amendments to your transfer unless the airport or the resort changes, we will advise you of the new price if applicable (the price may reduce or increase from the original quote depending on the location of your new accommodation).

We only arrange private airport transfers for your group / party. We will not add anyone to your vehicle that is not travelling with you.

Yes, we are able to provide this service. On our website please select the ‘pick-up’ as your starting point and ‘drop-off’ as your destination. Our system only allows ‘resort to resort’ transfers to be booked as a one-way reservation, if you require a return journey please make a second booking in reverse.

After collecting your baggage, please make your way out of the terminal exit doors and then down the ramp / stairs, we will be waiting to greet you at DESK 38. In the unlikely event that the desk is unmanned please contact us via telephone (our telephone numbers are on the ‘Contact Us’ page of our website and also on the bottom your email confirmation). If your flight is delayed, the driver will be aware of this before he is dispatched to collect you. Once you have met with our airport representative / your driver, you will be directed to your vehicle.

Yes this is possible as long as the drop-off / pick-up point is in the same general area so that we can plan your journey (e.g. a drop-off in Marmaris and a drop-off in Icmeler would be no problem). The price of the transfer would be based on the furthest drop-off / pick-up point (e.g. the distance from Dalaman Airport to Icmeler is greater than to Marmaris).

You do not have to pay a deposit. Our reservation service is free.

Per vehicle.

We would like our customers to feel relaxed and comfortable so feel free to consume any drinks during the transfer. We only ask our guests to please keep in mind that your driver will be concentrating on the road.

Yes of course. Please just select the town / resort that the address is situated in and you will be asked to state the full address in the ‘drop-off / pick-up point’ box on the booking form. If you have the exact Google map location we would be grateful if you could provide us with this on the booking form or in advance of your transfer.

You may make a free reservation via our website. Please first select your transfer requirements on the drop down menus (your ‘pick-up’ and ‘drop-off’ points) and select whether you require a ‘one-way’ or ‘return’ booking. Then click ‘get a quote’ to proceed to the vehicle selection page. The prices for your selected transfers are located next to each vehicle type. To continue to the booking form please choose the vehicle type which you prefer. You will then be taken to the booking form. Once the booking form is completed, please check that the details are correct and select ‘book now’. You will then receive an email confirmation and a WhatsApp message to confirm your reservation, please check again that all the details are correct on the email confirmation.

Unless you require us to (e.g. smoking break, restroom stop), we do not make any stops on your journey from the airport to your holiday resort, nor on your journey back to the airport. In the rare event that we may need to stop for fuel (we have fuel accounts with specific petrol stations), the driver will make you aware why he is stopping and your journey will continue as soon as possible.

All our transfer prices include taxes, parking fees, fuel, and insurance. There are no hidden charges. The price quoted is the price that you will pay.

No, we are only able to accept notes issued by the Bank of England, we are not able to accept notes issued in Scotland, Northern Ireland, Isle of Man, the Channel Islands, or Gibraltar. Although these notes are legal currency throughout the whole United Kingdom, they are not legal currency abroad and unfortunately the banks in Turkiye do not accept them. Please have your payment ready in Bank of England Pound Sterling notes.

Whilst we strive to ensure that the vehicle type dispatched corresponds with the vehicle type booked, there may be occasions where we may have to substitute the vehicle. We will always send an upgrade / larger vehicle (or two vehicles) to ensure that there are sufficient seats for your group. Such unforeseen reasons for a replacement vehicle being dispatched would be: vehicle breakdown, flight delays / flight diversions, last minute changes made by the customer, emergency situations (such as road closures, vehicle damaged in a road accident, illness of driver / customers). We will not change the vehicle type booked unless absolutely necessary, and where possible we will inform you in advance via WhatsApp / SMS / email.

We are able to accept British Pounds £, Euros €, US Dollars $, and of course Turkish Lira ₺.

Yes all our vehicles have air conditioning fitted as standard.

Yes, all of our entertainment is in English. Our televisions use USB drives which are pre-loaded with movies, cartoons and music.

Yes this is no problem. On the website please select the ‘pick-up’ as your starting point (i.e. Marmaris) and the ‘drop-off’ as the relevant airport.

Please check that the email confirmation has not gone to your junk / spam folder by accident. If you still do not receive an email you may contact us and we can resend it to you. We will also send you a WhatsApp message confirming the reservation and your booking reference, you may reply to the WhatsApp message with any queries regarding your email confirmation or reservation.

All our prices are the same regardless of whether the transfer is during the day or at night. Our vehicles are on the move 24/7.

Our vehicles have fully comprehensive road insurance, and our company has liability insurance for overland transport of both domestic and international passengers.

You may may send a WhatsApp message / email / SMS / or call us to advise of the cancellation of your reservation. Cancellation is free, we just ask that you give us sufficient notice to avoid disruption to our operation and to our other customers. Please contact us by telephone call if cancellation is within 12 hours, in particular if you need to inform us during the night for cancellation of a reservation for the next morning, as our office may be closed and messages / emails may not be being monitored.

Unfortunately not, as other customers using our transfer vehicles after you may not appreciate the smell of cigarette smoke. Our drivers can stop for a ‘comfort break’ any time you wish at the next available safe stopping point on your journey, Please feel free to request that your driver makes a stop on your journey.

Yes, you may bring your pets in the vehicle with you as long as they are in their transportation cages / carriers. Your driver can stop for toilet breaks for the pets if required.

We are able to provide universal baby / child seats at no extra charge. Our group 1+2 universal forward-facing seats are suitable for babies / children from approx. 9 months to 6 years (9kg to 25kg). There are several removable pieces to allow the seat to be configured to suit each age group. Unfortunately only the first reserved seat is guaranteed, any additional seats are on a ‘request only’ basis. Whilst we always try our utmost to provide all requested seats on the booking, each vehicle is assigned one seat only and additional seats are shared out between our vehicles. We are only able to guarantee the first reserved baby / child seat for reasons such as; last minute operational changes caused by flight delays out of our control, luggage space / seat requirements of the previous customers in the vehicle, high season demand for baby / child seats, previous customer may have damaged / soiled the seat etc. We are not able to provide group 0 seats (approx. 0 to 9 months) or rear facing seats, customers are welcome to bring their own. Our drivers do not take responsibility to configure the universal seat(s), it is the customer’s responsibility to configure the provided seat(s) into the required form suitable for their child’s age.

Our vehicle fleet is monitored by a live GPS tracking system, this system enables us to assist the drivers with their pick-up / drop-off locations, speed monitoring, pick-up and drop-off time records, and assists our general logistical operation. Our vehicles are also fitted with dash and rear view cameras, and CCTV inside the vehicles. The use of cameras is used to protect both our drivers’ and passengers’ safety, our camera systems do not have the facility to capture any audio.

We always check the progress of your flight online before your vehicle is dispatched to meet you at the airport, but we are grateful if you are able to advise us of any significant delays. The Turkish airports do not always update their flight information until the flight has departed from the country of origin and is in the air, any early indication of the length of delay from yourselves is appreciated. We will not charge extra for any changes to your transfer caused by delays to your flights. If your flight is delayed on your departure from Turkiye, the check-in desks will still close at the usual time, we are therefore unable to accommodate any requests for later pick-up times beyond the pre-arranged time, as this may result in you being late for check-in and denied boarding by the airline. If your flight provider specifically informs you NOT to travel to the airport for your delayed flight as they have not yet confirmed a take-off time, please contact us as soon as possible (preferably by telephone) as your vehicle will likely have been dispatched already or will be imminently dispatched.

Please contact us and we will amend the flight details on your booking free of charge. You may send a WhatsApp message / email / SMS / or call us to advise of the changes to be made to your reservation. It is your responsibility to inform us of these changes in advance of your transfer date, we do not have access to flight schedules.

Whenever possible, please give us at least 6 hours notice to arrange your transfer(s) from / to the airport. For extremely last minute bookings (under 6 hours notice), or for bookings made during the night for a morning pick-up please call us for an immediate availability check and re-confirmation (our contact numbers are available for calls 24/7, however messages and emails will not be read outside of office hours). You may make your free reservation online 24/7, but please be aware that we still need to dispatch your vehicle manually, if you make your booking in the early hours of the morning / late at night there may not be anyone in the office to dispatch a driver to you immediately. If your required transfer is inside the 6 hour window, our website will alert you to call us to reconfirm your booking.

Please simply advise us if you are bringing a foldable manual wheelchair or pram in the ‘Additional requests’ box on the booking form. If you are travelling with a small foldable electric mobility scooter our VW Transporter minibuses will be the best vehicles suited to your requirements. During the booking process, please advise of the dimensions of your electric mobility scooter via email / WhatsApp message. If you are bringing an electric wheelchair that does not fold, we may not be able to accommodate this equipment. Please feel free to contact us to discuss your requirements further.

No, you do not need to call us to reconfirm your pick-up time. Your transfer is confirmed when it is booked and the pick-up time is stated on the booking confirmation that is emailed to you. Other companies require that you call them to request your pick-up time 48 hours before your departure, but there is no need to call us to reconfirm this as we provide your pick-up information at the time of booking. Please note that pick-up times may vary by up to 15 minutes (+/- ) from the scheduled time provided on your booking confirmation. We will contact you on the mobile number provided on your booking if there is a change to your pick-up time (usually via WhatsApp / SMS message). We will only adjust the pick-up time if absolutely necessary due to operational reasons (e.g. heavy traffic, vehicle breakdown, inclement weather conditions, schedule changes due to flight delays etc.), and we will endeavor to notify you well in advance.

Yes, this is possible. If you wish to wait for friends / family who are landing at a similar time to you then we can accommodate this. You may add this information to the ”Additional Requests” box on the website booking form, please also advise of each individual flight number so that we can monitor the progress of each flight. You must also inform us what you wish to do in the event of a flight delay, i.e. if you wish us to wait for the delayed flight or not, and how long you would be prepared to wait for the delayed members of your party.